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Customer Service Officer - CSO

Company:  ALPHA BANK
Date:  13 Aug 2025
Location: 

ΑΘΗΝΑ, GR

Job Posting Expiration Date:  12.09.2025

 

At Alpha Bank we are shaping the future of banking in Greece.

 

Through our large-scale Transformation Program, we are changing the way we operate, the way we deliver results and the way we service our Customers.

 

  • We understand our Customers’ needs and design experiences around them.
  • We work in partnership and invite diversity of skills and perspectives.
  • We are forward-thinking and drive continuous improvement.
  • We make things happen; we execute quickly and focus on what is essential.

 

If you are a change enthusiast who sets ambitious goals and works with a sense of purpose, we want to get to know you!

 

Join our team #AlphaBank

 

#WeAreAlpha #EnablingProgress #AlphaCulture #ValuesThatLead #OneTeamOnePurpose

 

Purpose

 

As Customer Service Officer you will play a crucial role in delivering exceptional service to our Bank's Wholesale Banking Customers, ensuring seamless and efficient operations at the Corporate Service Center which serves exclusively Large Corporate Businesses

What you will be doing


•     Take the lead in delivering exceptional service to Wholesale Banking Customers during daily transactions, ensuring an outstanding Customer Experience.
•     Participate in the execution of daily transactions and Branch Activities to our Wholesale Banking Customers
•     Ensure compliance with internal policies, procedures, and the applicable regulatory framework
•     Create reports on the overall Customer satisfaction and submit them to the Corporate Service Center management.
•     Support document management and filing needs.
•     Deal with various administration and control tasks.

 

 

What you need to have

 

•     A Bachelor’s degree in Finance, Accounting, Economics, Engineering, or related field
•     A minimum of four (4) years of experience in a Customer Service role especially for Businesses or Wholesale Banking Segments (Transactions and Branch Activities)
•     Bank of Greece A1 Investment Certification
•     Certificate of Professional Knowledge of Insurance-based Investment Products (Bancassurance BA)
•     Results and Quality Orientation
•     Attention to detail. 
•     A Customer-centric mindset and a passion for improving Customer experiences. 
•     Proficient use of the MS Office suite (especially Excel and PowerPoint).
•     Excellent command of the English and Greek languages (written and spoken).

 

 

What we offer

 

It’s all about our people. At Alpha Bank, you will enjoy:

 

  • A friendly and collaborative working environment that supports taking initiative and action
  • A culture that centers around learning and continuous development and encourages everyone to bring their best self to work
  • The opportunity to challenge your thinking through your participation in complex tasks and transformation projects
  • Being part of a large organization with a leading role in the Greek economy and a strong presence in the community
  • Flexible working options
  • A competitive salary and benefits

 

All applications will be acknowledged and treated in utmost confidence.

Apply now »