Service Engineer

Company: ALPHA BANK

Date: 24 Jun 2025

Location:

ΠΕΙΡΑΙΑΣ, GR

Job Posting Expiration Date: 24/07/2025

At Alpha Bank we are shaping the future of banking in Greece.

Through our large-scale Transformation Program, we are changing the way we operate, the way we deliver results and the way we service our Customers.

• We understand our Customers’ needs and design experiences around them.
• We work in partnership and invite diversity of skills and perspectives.
• We are forward-thinking and drive continuous improvement.
• We make things happen; we execute quickly and focus on what is essential.

If you are a change enthusiast who sets ambitious goals and works with a sense of purpose, we want to get to know you!
Join our team #AlphaBank

#WeAreAlpha #EnablingProgress #AlphaCulture #ValuesThatLead #OneTeamOnePurpose

Purpose

As a Service Engineer you will be placed in the IT Service Management Domain and you will be responsible for designing, implementing, and continuously improving IT service management processes within the bank’s IT.

What you will be doing

• Develop workflows, end-to-end procedures, and documentation to support IT activities and ensure alignment with the IT Operating Model, internal policies and industry’s standards and best practices.
• Analyze existing processes to identify inefficiencies and opportunities for automation and improvement leveraging the use IT Governance tools to improve process efficiency.
• Define and monitor metrics and KPIs to assess process performance and propose enhancements.
• Collaborate with stakeholders (IT teams, business units, and service providers) to define process requirements and ensure alignment with IT and business areas.
• Facilitate workshops, perform presentations and training sessions to ensure smooth adoption of new or updated processes.
• Maintain up-to-date documentation of process models, workflows, manuals and training materials.
• May act as a Coordinator/ Project Manager to projects for process enhancement under the responsibility of the ITSM Domain monitoring progress, involving stakeholders and keeping up with deadlines.

What you need to have

• A Bachelor’s degree in Information Technology, Computer Science,Business Administration or a related field. Master’s degree in above areas including Finance or Management, will be considered a plus.
• Deep knowledge and experience with ITIL processes and other frameworks like COBIT or ISO standards.
• Experience in process modelling tools and metrics analysis.
• Proven working experience at least (5) five years in IT service management, process engineering, or a related role, preferably within the IT industry.
• Excellent analytical and problem-solving skills.
• Excellent organizational, presentation and project management skills.
• Attention to detail and organizational skills.
• Ability to work well both independently and in a team environment, including senior management.
• Professional qualifications such as ITIL Foundation, BPMN or Prince 2 will be considered a plus.

What we offer

It’s all about our people. At Alpha Bank, you will enjoy:

• A friendly and collaborative working environment that supports taking initiative and action.
• A culture that centers around learning and continuous development and encourages everyone to bring their best self to work.
• The opportunity to challenge your thinking through your participation in complex tasks and transformation projects.
• Being part of a large organization with a leading role in the Greek economy and a strong presence in the community.
• Flexible working options.
• A competitive salary and benefits.

All applications will be acknowledged and treated in utmost confidence.