Client Relations Associate (on behalf of ABC Factors S.A.)

ABC Factors S.A., a subsidiary of Alpha Bank Group, is seeking a Client Relations Associate to join its Customer Operations team.

As a Client Relations Associate, you will contribute to the accurate and timely delivery of services to clients, supporting the administration of client portfolios and assisting with the resolution of service-related issues. Your role is essential in ensuring high-quality client servicing, data integrity, and compliance with internal procedures.

What you will be doing

• Apply internal procedures for managing assigned client portfolios
• Ensure the accurate and timely delivery of client services in line with service standards
• Gather and process client-related data to support portfolio management activities
• Prepare standard documents and reports in support of client proposals and servicing
• Communicate with internal teams to follow up on client requests and assist in resolving operational issues
• Track and manage internal deadlines to ensure timely completion of assigned tasks
• Monitor client balances and prepare recommendations for debt adjustments as needed
• Evaluate client portfolios quarterly and prepare proposals for potential impairments

What you need to have

• A Bachelor’s degree in Finance, Economics, or Business Administration
• A Master’s degree in Finance, Business, or a related field (preferred)
• Up to three (3) years of working experience in factoring or financial client servicing
• Knowledge of credit assessment, factoring services, and credit risk analysis
• Strong client relationship and stakeholder management skills
• Sound financial analysis and decision-making capabilities
• Excellent communication and presentation skills in both Greek and English
• High attention to detail, accountability, and a client-oriented mindset

What we offer

It’s all about our people. At Alpha Bank Group, you will enjoy:

• A friendly and collaborative working environment that supports taking initiative and action.

• A culture that centers around learning and continuous development and encourages everyone to bring their best self to work.

• The opportunity to challenge your thinking through your participation in complex tasks and transformation projects.

• Being part of a large organization with a leading role in the Greek economy and a strong presence in the community.

• A competitive salary and benefits.

All applications will be acknowledged and treated in utmost confidence.