Facility Management Associate (Alpha Real Estate Services)

Alpha Real Estate Services, a subsidiary of Alpha Bank Group, is a leading real estate services company in Greece, with a long-standing presence since 1942 and listed on the Athens Exchange. The company specializes in the management, development, valuation, and advisory of real estate assets, offering comprehensive solutions to both corporate and private clients. As part of the Alpha Bank Group, it combines deep market expertise with the reliability and strength of a major financial institution.

At Alpha Bank Group we are shaping the future of banking in Greece.

Through our large-scale Transformation Program, we are changing the way we operate, the way we deliver results and the way we service our Customers.

• We understand our Customers’ needs and design experiences around them.
• We work in partnership and invite diversity of skills and perspectives.
• We are forward-thinking and drive continuous improvement.
• We make things happen; we execute quickly and focus on what is essential.

If you are a change enthusiast who sets ambitious goals and works with a sense of purpose, we want to get to know you!

Join our team #AlphaBank

#WeAreAlpha #EnablingProgress #AlphaCulture #ValuesThatLead #OneTeamOnePurpose

Purpose

As a Facility Management Associate, you will be responsible for supporting preventive and corrective maintenance activities across the assets under the Company’s management. The role contributes to the coordination of service requests, contractor management, and the efficient execution of maintenance works, ensuring timely delivery and compliance with service level agreements.

What you will be doing

• Coordinate work streams related to the collection and documentation of incoming service requests, assign tasks to appropriate contractors, and follow up to ensure timely completion
• Manage day-to-day settlement of service charges and support reporting to relevant departments and stakeholders
• Receive and record service requests in the Company’s IT applications, ensuring accurate documentation
• Define the scope of works, collect offers, and assign tasks in line with corrective maintenance service level agreements (SLAs)
• Supervise contractors’ performance in accordance with preventive maintenance SLAs
• Oversee the execution of maintenance works and report on outcomes
• Participate in the development of the annual property-level budget for service charges
• Review and arrange the payment of service charges
• Liaise with municipal organizations for the settlement of local taxes and ensure receipt of relevant certificates

What you need to have

• A Bachelor’s degree in Business Administration, Engineering, or a related field
• Up to three (3) years of working experience in relevant roles
• Solid understanding of facility management and vendor management practices, including coordination of contractors and service providers
• Strong data collection and analysis capabilities, supporting cost optimization and inventory management
• Understanding of incident management processes and technical documentation practices
• Strong communication, collaboration, and stakeholder coordination skills in operational environments
• Proactive mindset with attention to detail and critical thinking when managing service requests and maintenance activities

What we offer

It’s all about our people. At Alpha Bank Group, you will enjoy:

• A friendly and collaborative working environment that supports taking initiative and action
• A culture that centers around learning and continuous development and encourages everyone to bring their best self to work
• The opportunity to challenge your thinking through your participation in complex tasks and transformation projects
• Being part of a large organization with a leading role in the Greek economy and a strong presence in the community
• Flexible working options
• A competitive salary and benefits

All applications will be acknowledged and treated in utmost confidence.