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Investment Products and Services Quality Control Senior Specialist

Company:  ALPHA BANK
Date:  31 Oct 2025
Location: 

ΑΘΗΝΑ, GR

Job Posting Expiration Date:  30/11/2025

 

At Alpha Bank we are shaping the future of banking in Greece.

 

Through our large-scale Transformation Program, we are changing the way we operate, the way we deliver results and the way we service our Customers.

 

  • We understand our Customers’ needs and design experiences around them.
  • We work in partnership and invite diversity of skills and perspectives.
  • We are forward-thinking and drive continuous improvement.
  • We make things happen; we execute quickly and focus on what is essential.

 

If you are a change enthusiast who sets ambitious goals and works with a sense of purpose, we want to get to know you!

 

Join our team #AlphaBank

 

#WeAreAlpha #EnablingProgress #AlphaCulture #ValuesThatLead #OneTeamOnePurpose

 

Purpose

As an Investment Products and Sevices Quality Control Senior Specialist you will be responsible for executing quality and control on operations related to Private Banking Market Areas, monitoring changes in laws, regulations and policies and completing risk reports.

 

What you will be doing

 

  • Ensure the smooth operation of the Wealth Management Area, focusing on processes, regulatory compliance and customer service level.​
  • Perform regular and ad-hoc controls of daily transactions to ensure that all regulatory and internal procedure requirements are met.
  • IIdentify areas with operational and compliance risks, analyze and evaluate them. Formulate mitigation actions when needed. ​
  • Support the implementation and maintenance of Suitability & Appropriateness, Client Categorization, and Call Recording Policies, ensuring adherence to regulatory requirements​.
  • Identify and implement changes in the regulatory environment and internal policies, collaborating with the competent Business Areas when needed.​
  • Review KRIs to ensure the quality of the investment services rendered to the clients and formulate corrective actions when needed.​
  • Deal with clients’ legal issues and complaint ensuring a fast and efficient response.​
  • Monitor audit reports and ensure implementation of corrective measures.​
  • Prepare Management Information (MI) and reports that are accurate, concise, and timely and provide added value to the business to allow continuous improvement of controls and processes.​

 

 What you need to have

 

  • A Bachelor’s degree in Finance, Business Administration or other related field.
  • A Master’s degree in Business Administration, Banking, or Finance (desirable).
  • A minimum of seven (7) years of previous working experience in banking or financial sector.
  • High Attention to Detail.
  • Communication skills.
  • Stakeholder Management.
  • Complex Problem solving skills

 

What we offer

 

It’s all about our people. At Alpha Bank, you will enjoy:

 

  • A friendly and collaborative working environment that supports taking initiative and action
  • A culture that centers around learning and continuous development and encourages everyone to bring their best self to work
  • The opportunity to challenge your thinking through your participation in complex tasks and transformation projects
  • Being part of a large organization with a leading role in the Greek economy and a strong presence in the community
  • Flexible working options
  • A competitive salary and benefits

 

All applications will be acknowledged and treated in utmost confidence.

Apply now »