Onboarding Associate (Alpha Real Estate Services)

Alpha Real Estate Services, a subsidiary of Alpha Bank Group, is a leading real estate services company in Greece, with a long-standing presence since 1942 and listed on the Athens Exchange. The company specializes in the management, development, valuation, and advisory of real estate assets, offering comprehensive solutions to both corporate and private clients. As part of the Alpha Bank Group, it combines deep market expertise with the reliability and strength of a major financial institution.

At Alpha Bank Group we are shaping the future of banking in Greece.

Through our large-scale Transformation Program, we are changing the way we operate, the way we deliver results and the way we service our Customers.

• We understand our Customers’ needs and design experiences around them.
• We work in partnership and invite diversity of skills and perspectives.
• We are forward-thinking and drive continuous improvement.
• We make things happen; we execute quickly and focus on what is essential.

If you are a change enthusiast who sets ambitious goals and works with a sense of purpose, we want to get to know you!

Join our team #AlphaBank

#WeAreAlpha #EnablingProgress #AlphaCulture #ValuesThatLead #OneTeamOnePurpose

Purpose

As a Real Estate Onboarding Associate, you will join the Asset Management and Technical Division and will support the operational and administrative workflow of the eviction process for residential and commercial properties.

This role focuses on coordinating tasks, tracking timelines, communicating with previous owners, tenants and vendors, managing documentation and ensuring smooth execution of each step. The position does not require legal representation or drafting, only basic handling and administrative support.

What you will be doing

1. Case Coordination & Process Tracking

• Monitor new eviction cases in the internal system and maintain accurate records
• Track all milestones (notice period, deadlines, inspection dates, lock-out dates)
• Ensure all stakeholders are updated and all steps are completed on time
• Coordinate with legal or internal teams only to transfer the required documents
• Contact to precious owners or tenants to inform them about outstanding balances, deadlines, or next steps
• Record all communications in the management system

2. Documentation & Administrative Support

• Collect required documentation (lease agreements, payment history, inspection reports)
• Upload and organize files, maintaining an up-to-date case file
• Prepare activity reports and case summaries for management
• Provide weekly updates on active cases, timelines, delays, and risks
• Track KPIs such as processing time, resolved cases without eviction

What you need to have

• A Bachelor’s or a Master’s degree in Business Administration, Property Management, Real Estate or another related discipline
• At least one (1) year of relevant professional experience in property management, collections, customer service, or real estate administration
• Excellent written and verbal communication skills in both Greek and English
• Excellent knowledge of MS Office suite
• Strong analytical thinking and problem-solving skills
• Excellent organizational and administrative skills
• Very good stakeholder management, presentation, and communication skills
• A continuous improvement mindset combined with solid change management capabilities

What we offer

It’s all about our people. At Alpha Bank Group, you will enjoy:

• A friendly and collaborative working environment that supports taking initiative and action
• A culture that centers around learning and continuous development and encourages everyone to bring their best self to work
• The opportunity to challenge your thinking through your participation in complex tasks and transformation projects
• Being part of a large organization with a leading role in the Greek economy and a strong presence in the community
• Flexible working options
• A competitive salary and benefits

All applications will be acknowledged and treated in utmost confidence.