Process Transformation Senior Specialist

Purpose

We are looking for a talented Process Transformation Senior Specialist (Customer Systems & Processes) to join our Operational Effectiveness & Organization team and lead high-impact transformation initiatives across Alpha Bank. The role focuses on customer information management —including onboarding, customer data updates, Know Your Customer, periodic customer reviews and legalization of business representatives— , with the aim of creating more efficient, seamless and omnichannel journeys that improve customer experience.
You will work at the heart of the Bank’s transformation agenda, partnering with business and technology stakeholders to redesign operating models, simplify complex processes and deliver measurable, sustainable performance improvements.
This role is ideal for you if:
•    You are a structured, curious problem-solver who is comfortable navigating complexity and challenging the status quo.
•    You combine analytical rigor with strong stakeholder engagement, turning ambiguity into clarity and ideas into measurable outcomes.
•    You are motivated by impact—not analysis alone—and take ownership from diagnosis through implementation.

What you will be doing

•    Act as Product Owner for the Bank’s Customer Master Data application (CDI) 
•    Define and communicate a clear vision for the application
•    Own and continuously prioritize the product roadmap and feature backlog
•    Oversee the end-to-end delivery of new platform features by:
     - Preparing clear business requirements,
     - Planning and participating in User Acceptance Testing
     - Maintaining accurate documentation and user manuals
     - Supporting end-user training and adoption
•    Act as Business Owner for the end-to-end processes related to Client Lifecycle Management 
•    Assess current operating models, processes and workflows across the customer lifecycle
•    Identify inefficiencies, bottlenecks, and improvement opportunities using structured methodologies 
•    Facilitate cross-functional workshops with Business, Legal, Compliance, Risk and Technology stakeholders to define fit-for-purpose target operating models
•    Design streamlined future-state processes with clear governance, service levels and performance indicators
•    Translate business needs into actionable transformation roadmaps
•    Support the implementation and adoption of new operating models and redesigned processes, minimizing disruption and enabling sustainable change
•    Act as a catalyst for a culture of continuous improvement and data-driven performance management across the Bank
•    Stay up to date with banking trends, regulatory developments, and emerging technologies shaping operational excellence

What you need to have

•    Bachelor’s or Master’s degree in Business Administration, Finance, Economics, Engineering or a related field
•    Two (2) to five (5) years of relevant experience in consulting, banking, business analysis or process transformation
•    Working knowledge of process documentation standards, such as BPMN and EPC
•    Working knowledge of process improvement methodologies, such as Lean, Six Sigma and Kaizen
•    Strong analytical and problem-solving skills 
•    Excellent communication, presentation and stakeholder-management skills
•    Fluency in English (written and spoken)