Process Transformation Specialist

Purpose

As a Process Analysis & Transformation Specialist, you will be placed in the in the Operational Effectiveness & Organization business area and you will be working closely with various business & technology units in the context of planned organizational changes to analyze and document their existing business processes, design appropriate target operating models, define efficient to-be processes together with associated process monitoring metrics (KPIs and SLAs) and manage their operationalization. 
 

What you will be doing

•    Conduct comprehensive assessments of current operating models, processes, and workflows using business process management techniques.
•    Collaborate with key stakeholders to understand business objectives, challenges, and opportunities for transformation.
•    Identify opportunities for improvement in terms of efficiency, productivity and quality and facilitate ideation workshops with multiple stakeholders (business, legal, compliance, risk, information technology etc.) to define the fit-for-purpose target operating model. 
•    Design the to-be processes, along with appropriate SLAs and KPIs, in close collaboration with the respective business teams.
•    Monitor and evaluate the impact of transformation efforts and make adjustments as necessary to achieve desired outcomes.
•    Contribute towards a continuous process improvement culture, by staying abreast of industry trends, regulatory requirements, and emerging technologies related to banking operations, while providing targeted education and coaching on process measuring and improvement methodologies

What you need to have

•    A Bachelor's or Master’s degree in Business Administration, Finance, Information Technology, Engineering or any other related discipline
•    Two (2) to five (5) years of related work experience (ideally in a consulting firm or as part of a financial institution’s internal process / business analysis team)
•    Good knowledge of process documentation standards (e.g. BPMN, EPC)
•    Good knowledge of process improvement techniques (e.g. Lean, Six Sigma) 
•    Related certifications will be considered a plus
•    Very good understanding of the capabilities of new technologies
•    Change management experience in designing and implementing change initiatives to drive organizational transformation will be considered a plus
•    Experience with Design Thinking methodologies will be considered a plus