Branch Manager - Andros Branch

Purpose

As a Branch Manager, you will be responsible for the overall commercial performance, operational excellence, and customer experience of the Branch, ensuring business objectives are achieved in line with the direction and priorities set by the Branch Network Area Manager.

In this role, you will lead and coordinate the Branch’s day-to-day operations, support business growth within the local market, and foster strong customer relationships. At the same time, you will ensure full compliance with the Bank’s policies, procedures, and regulatory requirements, while creating an environment where both customers and employees can thrive.

What you will be doing 

• Monitor and assess the Branch’s financial performance, identifying opportunities for growth and improvement.
• Provide guidance and support on customer service matters and actively participate in customer meetings (Retail and/or Business Banking), working closely with other Branch team members to ensure an exceptional customer experience.
• Drive the execution of the Branch’s commercial strategy and sales plans, ensuring business objectives are achieved.
• Keep team members informed about sales targets, promotional campaigns, and other key business updates.
• Ensure compliance with the Bank’s policies, procedures, and all applicable regulatory and legal requirements.
• Oversee the implementation of actions arising from audit reports and findings identified by the Bank’s Internal Audit function.
• Support the evaluation, development, and recognition of Branch employees, fostering a high-performing and engaged team culture.
• Monitor Branch organizational and staffing needs and contribute ideas and recommendations for continuous improvement.

What you need to have

• A bachelor's degree in Finance, Business Administration, or a related field.
• A master's degree in Finance, Economics, Business Administration, or a related discipline will be considered an additional advantage.
• At least three (3) years of previous experience in team leadership, customer relationship management within a Branch Network, or a similar role in a Head Office environment would be highly valued.
• Professional certifications for the provision of investment services (A1, A2, B, B1).
• Certified Insurance Agent qualification.