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CX Business Partner

Company:  ALPHA BANK
Date:  12 Aug 2026
Location: 

ΠΕΙΡΑΙΑΣ, GR

 

At Alpha Bank we are shaping the future of banking in Greece.

 

Through our large-scale Transformation Program, we are changing the way we operate, the way we deliver results and the way we service our Customers.

 

  • We understand our Customers’ needs and design experiences around them.
  • We work in partnership and invite diversity of skills and perspectives.
  • We are forward-thinking and drive continuous improvement.
  • We make things happen; we execute quickly and focus on what is essential.

 

If you are a change enthusiast who sets ambitious goals and works with a sense of purpose, we want to get to know you!

 

Join our team #AlphaBank

 

#WeAreAlpha #EnablingProgress #AlphaCulture #ValuesThatLead #OneTeamOnePurpose

 

Purpose

 

As a Customer Experience Business Partner, you will be responsible for representing the voice of the customer within the Bank, identifying customer pain points and driving improvements that enhance customer experience and deliver business value. You will work closely with business and technology teams, you will translate customer insights into actionable requirements, align stakeholders around customer experience priorities and support the successful delivery of initiatives across your assigned segment and/or product area.

What you will be doing

 

  • Listen to customers and frontline teams through workshops, listening sessions and other feedback channels to understand their needs and identify pain points across the customer journey
  • Build and maintain a clear, evidence-based view of customer pain points and opportunities, translating insights into actionable priorities aligned with customer and business needs
  • Define customer experience improvements and business requirements that address both immediate issues and underlying root causes
  • Partner with Product, Operations, Branch Network, Contact Centers, Digital Channels, Compliance, Risk, Legal and Technology teams to design and drive customer experience initiatives
  • Bring together stakeholders across the Bank, aligning priorities, roles and dependencies to support effective execution
  • Monitor the implementation and impact of initiatives, proactively identifying risks, bottlenecks and opportunities for improvement
  • Advise business leaders on customer experience priorities, embedding the customer perspective into decision-making and process design
  • Lead customer experience culture and awareness initiatives that strengthen customer focus across the organization
  • Communicate progress, outcomes and actions to stakeholders and frontline teams, ensuring customer feedback is visible and translated into meaningful change

 

 

What you need to have

 

  • A bachelor’s degree in Business Administration, Economics, Marketing or a related field
  • A minimum of five (5) years of experience in Customer Experience, Product Management, Customer Research, Customer Service, Consulting or related business functions
  • Strong understanding of customer journeys, products and business processes, combined with a genuine interest in understanding customer needs and pain points
  • Ability to translate customer insights into clear business requirements and customer-centric solutions
  • Strong analytical, problem-solving and root-cause analysis skills, with a structured and evidence-based approach to decision-making
  • Confidence in collaborating with technology teams and discussing technical solutions, requirements and delivery approaches
  • Ability to influence stakeholders, build trusted partnerships and drive change across cross-functional teams without formal authority
  • Resilience, conviction and the ability to challenge constructively in order to drive the right outcomes for customers and the business
  • Excellent communication, presentation and facilitation skills, with excellent command of both Greek and English.

 

What we offer

 

It’s all about our people. At Alpha Bank, you will enjoy:

 

  • A friendly and collaborative working environment that supports taking initiative and action
  • A culture that centers around learning and continuous development and encourages everyone to bring their best self to work
  • The opportunity to challenge your thinking through your participation in complex tasks and transformation projects
  • Being part of a large organization with a leading role in the Greek economy and a strong presence in the community
  • Flexible working options
  • A competitive salary and benefits

 

All applications will be acknowledged and treated in utmost confidence.

Apply now »