Apply now »

Customer Complaints Handling Specialist

Company:  ALPHA BANK
Date:  18 Sept 2026
Location: 

ΠΕΙΡΑΙΑΣ, GR

 

At Alpha Bank we are shaping the future of banking in Greece.

 

Through our large-scale Transformation Program, we are changing the way we operate, the way we deliver results and the way we service our Customers.

 

  • We understand our Customers’ needs and design experiences around them.
  • We work in partnership and invite diversity of skills and perspectives.
  • We are forward-thinking and drive continuous improvement.
  • We make things happen; we execute quickly and focus on what is essential.

 

If you are a change enthusiast who sets ambitious goals and works with a sense of purpose, we want to get to know you!

 

Join our team #AlphaBank

 

#WeAreAlpha #EnablingProgress #AlphaCulture #ValuesThatLead #OneTeamOnePurpose

 

Purpose

 

As a Customer Complaints Handling Specialist, you will be responsible for managing customer complaints and coordinating their investigation and resolution

What you will be doing

 

  • Receive, manage, and settle complaints from the Bank's Customers, by correctly applying the relevant procedures within the standardized timeframe
  • Identify the causes of customer complaints in order to provide feedback to the Bank's competent Business Units for them to implement potential corrective actions
  • Coordinate the timely communication with the customer and provides information about the resolution process and expected completion
  • Inspect financial claims and coordinates resolutions and potential compensation, if any, in cooperation with the relevant Business Units
  • Formulate reports on customer complaints and their resolution to inform the responsible stakeholders
  • Participate in the development of actions to prevent future customer complaints

 

 

What you need to have

 

  • A bachelor’s degree in Business Administration, Social Studies, Economics or related fields
  • A masters' degree in related field would be considered as an asset
  • A minimum of five (5) years experience in Call Centers - Customer Service Departments within the banking sector

 

What we offer

 

It’s all about our people. At Alpha Bank, you will enjoy:

 

  • A friendly and collaborative working environment that supports taking initiative and action
  • A culture that centers around learning and continuous development and encourages everyone to bring their best self to work
  • The opportunity to challenge your thinking through your participation in complex tasks and transformation projects
  • Being part of a large organization with a leading role in the Greek economy and a strong presence in the community
  • Flexible working options
  • A competitive salary and benefits

 

All applications will be acknowledged and treated in utmost confidence.

Apply now »