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Contact Center Telesales Team Leader

Company:  ALPHA BANK
Date:  16 Jul 2026
Location: 

ΧΟΛΑΡΓΟΣ, GR

 

At Alpha Bank we are shaping the future of banking in Greece.

 

Through our large-scale Transformation Program, we are changing the way we operate, the way we deliver results and the way we service our Customers.

 

  • We understand our Customers’ needs and design experiences around them.
  • We work in partnership and invite diversity of skills and perspectives.
  • We are forward-thinking and drive continuous improvement.
  • We make things happen; we execute quickly and focus on what is essential.

 

If you are a change enthusiast who sets ambitious goals and works with a sense of purpose, we want to get to know you!

 

Join our team #AlphaBank

 

#WeAreAlpha #EnablingProgress #AlphaCulture #ValuesThatLead #OneTeamOnePurpose

 

Purpose

The Alpha Bank Contact Center Telesales Team Leader, will be responsible for driving and overseeing the performance of the telesales team, ensuring the achievement of sales targets and the effective promotion of banking products through outbound and inbound customer interactions. The role focuses on maximizing conversion, enhancing team productivity, and maintaining high standards of customer experience and compliance. The incumbent will lead coaching, optimize campaigns, and foster a high-performance, customer-centric culture while collaborating with internal stakeholders to continuously improve results

What you will be doing

•    Lead and motivate the telesales team to achieve sales targets and KPIs (conversion, productivity, call activity)
•    Monitor performance, run daily huddles, and implement corrective actions to boost results
•    Coach and develop agents through call monitoring, feedback, and targeted training
•    Oversee daily operations, workforce planning, and lead distribution using CRM/dialer systems
•    Ensure compliance with banking regulations and prevent mis-selling through quality control
•    Optimize telesales campaigns, scripts, and targeting to improve performance and outcomes
•    Handle escalations and support complex customer interactions while maintaining strong CX

What you need to have

  • Bachelor’s degree in Business Administration, Economics, or related field (Master’s preferred)
  • 8+ years of experience in telesales/telemarketing within banking, with proven team leadership
  • Strong sales acumen and track record of achieving targets in a contact center environment
  • Experience with CRM/dialer platforms and performance monitoring tools
  • Excellent coaching, communication, and stakeholder management skills
  • Solid understanding of compliance, customer experience, and telesales best practices

 

What we offer

 

It’s all about our people. At Alpha Bank, you will enjoy:

 

  • A friendly and collaborative working environment that supports taking initiative and action
  • A culture that centers around learning and continuous development and encourages everyone to bring their best self to work
  • The opportunity to challenge your thinking through your participation in complex tasks and transformation projects
  • Being part of a large organization with a leading role in the Greek economy and a strong presence in the community
  • Flexible working options
  • A competitive salary and benefits

 

All applications will be acknowledged and treated in utmost confidence.

Apply now »